About Us:
Top Asia is an HR Consulting and Outsourcing company which offers Staff Augmentation and Managed Services to various organizations.
Candidate Profile:
As the Service Team Lead, you must be sensible, keen on quality, and lead by example. As our ideal candidate, you should have been working in the food and service industry for at least 1 year, have earned excellence recognition, and is wanting to explore career advancements.
Job Overview:
You will learn to be systematic and strategic in your work through the guidance and mentorship of a senior executive. You will also get to lead a team, be able to build their capabilities, and be instrumental in their successes. Investing your time here will hone your people management skills and expand your process mastery.
Job Objectives:
To build a network of competent team leads and support groups.
To strengthen team dynamics, cultivate morale, and support independence.
To meet service and production standards consistently.
Duties & Responsibilities:
Supervise a team of more than 15 members in the Service stations, including the Dining and Counter areas.
Focus on cascading updates from the management to the team members.
Initiate and facilitate coaching and staff training.
De-escalate employee conflicts and customer complaints.
Co-supervise with other team leads within the department.
Cascades latest product, service, and production processes.
Job Specifications:
At least High School Graduate.
At least 1 year of experience in leading and supervising a team, focusing on customer service and food industry operations.
Has strong knowledge of food production processes and food safety standards.
Willing to work in Commonwealth, Quezon City.