Top Asia is an HR Consulting and Outsourcing company that will help you land the career right for you. We are FOCUSED on people by building a strong camaraderie culture, establishing a professional HR system, investing heavily in people development, and continuously improving employee experience.
Role:
The Retail Manager oversees the performance and operations of both physical stores and online platforms, ensuring that sales targets and customer experience standards are consistently achieved. While providing strategic direction on retail growth, merchandising, and sales strategies, the Retail Manager also plays a hands-on role in training and guiding sales associates to uphold the company’s values.
Key Responsibilities:
1. Sales and Business Strategy
Develop and implement effective sales strategies for both physical stores and e-commerce platforms.
Monitor and analyze sales performance, KPIs, and customer trends to optimize revenue opportunities.
Create promotional campaigns and seasonal strategies that drive traffic, conversion, and brand visibility.
Collaborate with marketing and digital teams to align store promotions with online initiatives.
2. Visual Merchandising and Brand Presentation
Ensure all retail locations uphold brand guidelines and deliver a consistent, premium visual identity.
Plan and execute seasonal store layouts, window displays, and in-store experiences that attract and engage customers.
Regularly assess store presentation, ensuring it reflects the brand’s values and enhances the shopping experience.
3. Team Leadership and Training
Recruit, train, and manage employees to embody company values and deliver exceptional customer service.
Provide ongoing coaching, product knowledge sessions, and performance feedback to ensure sales targets and service standards are met.
Foster a positive, collaborative, and safe working environment.
4. Operations and Customer Experience
Oversee daily store operations, including inventory management, cash handling, and adherence to company policies.
Ensure customer issues and feedback are addressed promptly and effectively.
Implement best practices for stock replenishment, product rotation, and shrinkage control.
Coordinate with logistics and warehouse teams for timely product deliveries and order fulfillment.
5. Reporting and Business Growth
Prepare regular sales and operations reports for management, providing actionable insights and recommendations.
Identify opportunities for growth in both physical and digital retail spaces.
Awareness and on industry trends, competitor activities, and evolving customer behaviors.
Qualifications:
Proven experience in retail management.
Amenable to work in Mandaluyong City office.
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